Plusnet Broadband Review (2026)

Plusnet is a BT-owned budget broadband provider running on the Openreach network. Packages start from £24.99/month for 66 Mbps fibre, making Plusnet one of the cheapest fibre options in the UK. Plusnet offers FTTC and FTTP where available. A £4/month price increase applies from April 2026. Customer service is Yorkshire-based and consistently well-rated by Ofcom.

Plusnet Broadband Packages and Pricing

Plusnet focuses on value broadband over the Openreach network. Unlimited Fibre delivers average speeds of 66 Mbps for £24.99/month on an 18-month contract. Unlimited Fibre Extra offers 145 Mbps for around £27.99/month. Full Fibre 300 provides 300 Mbps for approximately £30.99/month on FTTP. Full Fibre 900 delivers 900 Mbps at about £38.99/month. All packages include a Plusnet Hub Two router and unlimited usage. Setup fees are typically £0 on standard FTTC packages and up to £60 for new FTTP installations. Plusnet regularly runs introductory offers and cashback deals. The April 2026 price rise of £4/month brings Plusnet closer to BT pricing, though it remains cheaper for equivalent speeds across most packages.

Plusnet Speeds and Reliability

Plusnet uses the same Openreach infrastructure as BT, meaning identical coverage and line speeds. FTTC Fibre averages 66 Mbps download and 18 Mbps upload. FTTC Fibre Extra averages 145 Mbps where available on specific Openreach cabinets. FTTP packages deliver 300 Mbps or 900 Mbps where full fibre has been deployed — 82% of UK premises by end of 2025. The Plusnet Hub Two supports Wi-Fi 5 (802.11ac), which is adequate for most households but lacks the Wi-Fi 6 capabilities of BT's Smart Hub 2. For larger homes, Plusnet does not offer its own mesh solution — customers need to purchase third-party mesh systems. Speed guarantees apply: Plusnet commits to a minimum speed, and you can exit penalty-free if speeds consistently fall below this guarantee.

Plusnet Customer Service

Plusnet consistently outperforms larger rivals in Ofcom customer satisfaction surveys. The Yorkshire-based customer service team has won multiple awards for quality. In Ofcom's 2024 Comparing Service Quality report, Plusnet had among the lowest complaint rates of any major provider, with around 7% of customers reporting a reason to complain versus the 10% industry average. Support is available via phone, online chat and community forums. Plusnet participates in the Automatic Compensation scheme. Wait times are generally shorter than BT. The My Account portal and Plusnet app provide bill management and usage tracking. Plusnet's community forum is active and often provides quick answers to common technical questions.

Is Plusnet Worth Choosing in 2026?

Plusnet is ideal for budget-conscious households who want reliable broadband without premium frills. It runs on the same Openreach network as BT at lower prices with better-rated customer service. The main trade-offs are a slightly older router (Wi-Fi 5 vs Wi-Fi 6) and no bundled TV options. For TV bundles, Sky is a better choice. For the absolute lowest prices, Now Broadband undercuts Plusnet on headline rates. After the April 2026 price rise, Plusnet's FTTC packages sit around £28.99/month — still below BT's equivalent at £33.99/month. Compare prices at your address, as promotional deals vary by postcode and season.

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Frequently Asked Questions

Is Plusnet owned by BT?

Yes. Plusnet is a wholly owned subsidiary of BT Group. It operates as an independent brand with its own pricing, customer service and packages, but uses the same Openreach network infrastructure.

Is Plusnet cheaper than BT?

Yes. Plusnet is typically £3–5/month cheaper than BT for equivalent speeds. Both use the Openreach network, so coverage and line speeds are identical. The difference is in pricing, router quality and extras.

Does Plusnet offer full fibre?

Yes. Plusnet offers Full Fibre 300 (300 Mbps) and Full Fibre 900 (900 Mbps) where Openreach FTTP is available. Check your postcode for availability — FTTP coverage reached 82% of UK premises by end of 2025.

How good is Plusnet customer service?

Plusnet consistently ranks among the best for customer service. Yorkshire-based support, low complaint rates in Ofcom surveys, and multiple awards make it a strong choice for customers who value good support.

Related Guides

BT Broadband Review · Plusnet vs Now Broadband · Cheapest Broadband UK · Best Broadband Under £20 · Best Broadband Customer Service

Methodology & Sources

Information in this guide is sourced from Ofcom market reports, Openreach coverage data, ISPreview.co.uk, provider websites and independent broadband research from Point Topic and Thinkbroadband. Prices and availability are checked monthly. Speed data reflects advertised average speeds from provider Key Facts documents.