Hyperoptic Broadband Profile

About Hyperoptic Broadband

Hyperoptic is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, primarily serving London. Hyperoptic offers symmetrical speeds, meaning upload and download speeds are equal — a significant advantage for video conferencing, cloud backups and content creation. The provider holds a 4.4-4.5/5 rating on Trustpilot.

Hyperoptic Broadband Packages and Pricing

Hyperoptic offers the following broadband packages as of March 2026: 50Mb (57Mbps down/5Mbps up): from £21.50-£28.50/mo.
150Mb symmetrical (159Mbps): £22.99-£29/mo.
500Mb symmetrical (526Mbps): £27-£33/mo.
1Gb (900Mbps down/~430Mbps up): from £26/mo. Prices vary by contract length/phone bundle, with increases Apr 2027. Social tariffs: 50Mb £15/mo, 150Mb £20/mo no contract. Contracts are typically Monthly rolling (30 days notice), 12 months, 24 months..

Network and Technology

Hyperoptic's broadband runs on Full fibre FTTP/FTTB (own purpose-built network); expanding via Openreach wholesale FTTP from 2026.. Coverage: Primarily urban areas in 64+ UK towns/cities (e.g., London, Manchester, Bristol, Glasgow); 1.9M+ homes passed. Check postcode on hyperoptic.com for availability.. Router: Free Hyperhub (dual-band, WiFi-optimised for network; models incl. Nokia/ZTE per users)..

Customer Service and Satisfaction

Hyperoptic has a Trustpilot rating of 4.4-4.5/5 (48,971+ reviews) Trustpilot. Ofcom data: Not among highest complainants (EE, TalkTalk, Vodafone top Q3 2025); Which? satisfaction 77% (2nd/12, Mar 2026).. Support: UK phone support: Residential sales 0333 332 1138 (Mon-Sat 8am-8pm, Sun 9am-5pm); customers 0333 332 1111; chat Mon-Sun 8am-9pm; email options..

Price Rises and Contract Terms

£4 annual mid-contract increase (new customers from 2026; was £3); e.g., +£4 from Apr 2027 on deals. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Hyperoptic broadband any good?

Hyperoptic has a 4.4-4.5/5 (48,971+ reviews) Trustpilot Trustpilot rating. Key strengths include symmetrical speeds on 150mb+ packages. Check your postcode to see if Hyperoptic is available at your address and compare with other providers.

What speeds does Hyperoptic offer?

Hyperoptic offers broadband speeds ranging from 5 Mbps to 900 Mbps, depending on your chosen package and what is available at your address.

Does Hyperoptic have mid-contract price rises?

£4 annual mid-contract increase (new customers from 2026; was £3); e.g., +£4 from Apr 2027 on deals.

Where is Hyperoptic available?

Primarily urban areas in 64+ UK towns/cities (e.g., London, Manchester, Bristol, Glasgow); 1.9M+ homes passed. Check postcode on hyperoptic.com for availability. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.