BT Broadband Profile

About BT Broadband

BT is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network. Coverage is regional — check your postcode for availability. BT offers a social tariff for eligible households on qualifying benefits, providing affordable broadband access. The provider holds a 1.3/5 rating on Trustpilot.

BT Broadband Packages and Pricing

BT offers the following broadband packages as of April 2026: Fibre Essential (36Mb avg download, £24.99 then £33.99/mo).
Fibre 1 (50Mb, £24.99 then £33.99/mo).
Fibre 2 (67Mb, £26.99 then £35.99/mo).
Full Fibre 2 (74Mb, £26.99 then £35.99/mo).
Full Fibre 150 (150Mb, £28.99 then £37.99/mo).
Full Fibre 300 (300Mb, £30.99 then £39.99/mo).
Full Fibre 500 (500Mb, £32.99 then £41.99/mo).
Full Fibre 900 (900Mb, £34.99 then £43.99/mo). All 24mo contracts, unlimited data, phone optional, up to £175 rewards, social tariff Home Essentials 36Mb £20/mo or 67Mb £23/mo. Contracts are typically 24 months standard.

Network and Technology

BT's broadband runs on Primarily Openreach infrastructure: FTTC (Fibre to the Cabinet, standard Fibre up to ~80Mb), FTTP/Full Fibre (up to 900Mb, 8-15% coverage), some ADSL.. Coverage: FTTC ~91-98% UK; Full Fibre FTTP ~8-15% and expanding (postcode checker on bt.com); uses Openreach national network.. Router: Includes BT Smart Hub 2 (Wi-Fi 5 dual-band AC, 4x Gigabit Ethernet, VDSL/FTTP support) or similar Home Hub series..

Customer Service and Satisfaction

BT has a Trustpilot rating of 1.3/5 (Bad) from ~20,000 reviews Trustpilot BT. Ofcom data: 11 complaints per 100,000 customers for broadband (above industry avg of 10, Q3 2025 data); satisfaction ~65-84% depending on survey, mid-ranked Uswitch Ofcom, ISPreview Ofcom. Support: UK/Ireland-based support; Phone 0800 800 150 or 0330 123 4150 (Mon-Fri 8am-9pm, weekends 8am-8pm); online chat, app, stores..

Price Rises and Contract Terms

Monthly prices increase by £4 once after 12 months, e.g. on 31 March 2027. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is BT broadband any good?

BT has a 1.3/5 (Bad) from ~20,000 reviews Trustpilot BT Trustpilot rating. Key strengths include full fibre (fttp) ultrafast reliable speeds up to 900mbps. Check your postcode to see if BT is available at your address and compare with other providers.

What speeds does BT offer?

BT offers a range of broadband speeds. Check your postcode to see which packages and speeds are available at your address.

Does BT have mid-contract price rises?

Monthly prices increase by £4 once after 12 months, e.g. on 31 March 2027.

Where is BT available?

FTTC ~91-98% UK; Full Fibre FTTP ~8-15% and expanding (postcode checker on bt.com); uses Openreach national network. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.