Virgin Media Broadband Profile

About Virgin Media Broadband

Virgin Media is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, available across most of the UK. Virgin Media offers a social tariff for eligible households on qualifying benefits, providing affordable broadband access. The provider holds a 1.3/5 rating on Trustpilot.

Virgin Media Broadband Packages and Pricing

Virgin Media offers the following broadband packages as of April 2026: M125 Fibre: 132Mbps down, £23.99/mo promo then £54.
M250: 264Mbps down, £25.99/mo then £60.
M350: 362Mbps down, £28.99/mo then £66.
M500: 516Mbps down, £27.99/mo then £72.
Gig1: 1130Mbps down, £29.99/mo then £78.
Gig2 + Netflix: 2000Mbps down, £51.99/mo then £84. Bundles with TV/Phone/O2 SIM from £28.99/mo. Prices for 24mo new customers, selected areas. Contracts are typically 24 months standard; 30-day rolling for students/social tariffs.

Network and Technology

Virgin Media's broadband runs on Own hybrid fibre-coaxial (HFC) cable network (DOCSIS 3.1); expanding to XGS-PON FTTP via Nexfibre. Not Openreach.FTTP Pro, Wikipedia. Coverage: Covers ~56-60% UK premises, mainly urban areas (e.g., cities in England, Scotland, Wales). Use postcode checker; not nationwide. Expanding via Nexfibre.Uswitch. Router: Hub 5 (WiFi 6) or Hub 5x (for FTTP/multi-gig); Free upgrade from older Hubs; WiFi Pods optional.Uswitch, VirginMedia.com.

Customer Service and Satisfaction

Virgin Media has a Trustpilot rating of 1.3/5 (102K reviews).Trustpilot. Ofcom data: Q3 2025 fixed broadband: 7 complaints per 100K customers (industry avg 8). Pay TV: 5 per 100K (avg 3). Stable/improving YoY.The Register, Broadband TV News. Support: 0345 454 1111 (or 150 from VM line); Live chat/app; Social media (@virginmedia); Not guaranteed UK-based; Poor ratings historically, improving per Ofcom.Virgin Community.

Price Rises and Contract Terms

Mid-contract annual rise April 2026: £3.50-£4 fixed (post-Oct 2025 contracts) or 7.7% inflation-linked (pre-Jan 2025). Applies in/out contract.GB News, MoneySuperMarket Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Virgin Media broadband any good?

Virgin Media has a 1.3/5 (102K reviews).Trustpilot Trustpilot rating. Key strengths include fastest widely available speeds (up to 1.1gbps). Check your postcode to see if Virgin Media is available at your address and compare with other providers.

What speeds does Virgin Media offer?

Virgin Media offers broadband speeds ranging from 20 Mbps to 1130 Mbps, depending on your chosen package and what is available at your address.

Does Virgin Media have mid-contract price rises?

Mid-contract annual rise April 2026: £3.50-£4 fixed (post-Oct 2025 contracts) or 7.7% inflation-linked (pre-Jan 2025). Applies in/out contract.GB News, MoneySuperMarket

Where is Virgin Media available?

Covers ~56-60% UK premises, mainly urban areas (e.g., cities in England, Scotland, Wales). Use postcode checker; not nationwide. Expanding via Nexfibre.Uswitch Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.