Sky Broadband Profile

About Sky Broadband

Sky is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, available across most of the UK. Sky has won multiple industry awards for its service quality. The provider holds a ~2.2/5 rating on Trustpilot.

Sky Broadband Packages and Pricing

Sky exclusively offers Full Fibre packages as of April 2026 (Superfast properties have been phased out directly where Full Fibre is an active availability). Currently, these are the confirmed packages:
Full Fibre 75 (75Mbps down / 16Mbps up, £24/m).
Full Fibre 150 (150Mbps down / 27Mbps up, £24/m).
Full Fibre 500 (500Mbps down / 60Mbps up, £28/m).
Full Fibre Gigafast (900Mbps down / 90Mbps up, £34/m).

Prices may rise during your commitment period starting April 1st of each year. Contracts are uniformly locked into 24 month standard cycles with £5 activation fees applied natively.

Network and Technology

Sky's broadband runs on FTTC (Superfast) and FTTP/Full Fibre (most packages) via Openreach infrastructure; some CityFibre mentioned but primarily Openreach.. Coverage: Superfast ~95% UK homes; Full Fibre packages ~60%; Gigafast+ ~12%; Ultrafast ~6%. Use postcode checker on sky.com or Openreach fibre checker for exact availability.. Router: Sky Max Hub (WiFi 6/7) included; WiFi Max adds up to 3 Max Pods if needed. Gigafast+ Hub for highest speeds..

Customer Service and Satisfaction

Sky has a Trustpilot rating of ~2.2/5 (25,000+ reviews for Sky.com, mixed; broadband-specific feedback often negative on service/reliability). Ofcom data: Low broadband complaints: 6 per 100,000 customers (Q3-Q4 2025 data, 2nd lowest after Plusnet; below industry average). Strong performance vs EE/TalkTalk/Vodafone.. Support: Award-winning (Choose Broadband Awards 2023); 24/7 switching support (unique among majors); UK-based not explicitly confirmed; app-based management..

Price Rises and Contract Terms

£3/month flat rise for all broadband customers from 1 April 2026 (mid-contract; 30-day notice to exit penalty-free). Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Sky broadband any good?

Sky has a ~2.2/5 (25,000+ reviews for Sky.com, mixed; broadband-specific feedback often negative on service/reliability) Trustpilot rating. Key strengths include wifi max (£4/m or free on gigafast+) with room-by-room guarantee (min 25mbps wifi or money back). Check your postcode to see if Sky is available at your address and compare with other providers.

What speeds does Sky offer?

Sky offers broadband speeds ranging from 9 Mbps to 5000 Mbps, depending on your chosen package and what is available at your address.

Does Sky have mid-contract price rises?

£3/month flat rise for all broadband customers from 1 April 2026 (mid-contract; 30-day notice to exit penalty-free).

Where is Sky available?

Superfast ~95% UK homes; Full Fibre packages ~60%; Gigafast+ ~12%; Ultrafast ~6%. Use postcode checker on sky.com or Openreach fibre checker for exact availability. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.