FibreHop Broadband Deals 2026 (Now Part of Zen Internet)

FibreHop was an independent CityFibre ISP offering full fibre packages for £26, £36, and £46 per month on 12-month contracts. In September 2025, Zen Internet acquired FibreHop's consumer broadband customer base. Existing FibreHop customers have been migrated to Zen Internet. New customers looking for CityFibre broadband should now compare Zen Internet, Vodafone, TalkTalk, and Cuckoo — all of which sell on the CityFibre network.

What Was FibreHop Broadband?

FibreHop was a small independent ISP that sold full fibre broadband exclusively over the CityFibre network. The CityFibre infrastructure covers 68+ UK towns and cities — including Milton Keynes, Swindon, Leicester, Gloucester, Cheltenham, Bath, and Plymouth — giving FibreHop access to millions of premises in urban areas. FibreHop offered three pricing tiers: £26/month, £36/month, and £46/month, with 12-month minimum contracts that then rolled monthly. All packages were gigabit-capable (up to 1Gbps download and upload, with symmetrical speeds), and FibreHop guaranteed no mid-contract price hikes. Installation was free. The provider earned a Trustpilot score of 4.4 out of 5 from 118 reviews, reflecting strong customer satisfaction for a small ISP. Latency on ethernet was typically 9ms, rising to 20–30ms on Wi-Fi — well within the requirements for gaming, video calling, and remote work.

The Zen Internet Acquisition — September 2025

In September 2025, Zen Internet acquired FibreHop's consumer broadband customer base. This was part of Zen's ongoing strategy to grow its footprint on the CityFibre network. Zen Internet is a Which? Recommended Provider and has scored 84% in customer satisfaction surveys, making it one of the most highly rated ISPs in the UK market. Existing FibreHop customers were migrated to Zen Internet's service. Zen operates on both the CityFibre and Openreach networks, offering Full Fibre 100, 500, 900, and up to 2.3Gbps packages. Pricing under Zen starts at around £33/month for Full Fibre 100 on 18-month contracts. Zen includes a free router and a speed guarantee — if you don't receive the minimum advertised speed, they'll fix it or let you exit the contract without penalty.

Best CityFibre Alternatives to FibreHop

For new customers in CityFibre-covered areas, there are several strong alternatives to the former FibreHop service. Vodafone offers Full Fibre 150 from approximately £20–27/month and Full Fibre 910 from around £24–30/month on the CityFibre network, on 24-month contracts with prices fixed until April 2027. TalkTalk sells Full Fibre 150 for £24/month and Full Fibre 900 for £36/month via CityFibre in over 100 locations. Cuckoo is worth considering if you want a B Corp-certified provider with symmetrical CityFibre speeds and a strong customer ethos — Cuckoo's C-150 starts at £32/month on 24-month contracts. All three providers offer no mid-contract price rises until 2027 at the earliest under Ofcom's January 2025 rules.

What Should Former FibreHop Customers Do?

If you were previously a FibreHop customer, your account will have been migrated to Zen Internet. Zen will have contacted you to confirm your new contract terms and pricing. If your contract has reached its end, you are free to switch providers using Ofcom's One Touch Switch process — over 1.6 million UK customers used One Touch Switch in its first year of operation, making switching fast and straightforward. Use CompareFibre to check what's available at your address and whether switching would save you money.

Compare Broadband Deals at Your Address

FibreHop no longer accepts new customers following its acquisition by Zen Internet. Use CompareFibre to compare all CityFibre ISPs and other full fibre providers available at your address. You may find a better deal than you're currently on.

Frequently Asked Questions

Is FibreHop still accepting new customers?

No. FibreHop was acquired by Zen Internet in September 2025 and is no longer taking new signups. Existing customers were migrated to Zen Internet. New customers should compare Zen Internet, Vodafone, TalkTalk, and Cuckoo for CityFibre-based broadband.

What were FibreHop's broadband prices?

FibreHop offered three packages at £26, £36, and £46 per month via the CityFibre network. All were gigabit-capable with symmetrical speeds. Contracts were 12 months, rolling to monthly after that, with free installation and no mid-contract price rises.

Who acquired FibreHop?

Zen Internet acquired FibreHop's consumer broadband customer base in September 2025. Zen is a Which? Recommended Provider with an 84% customer satisfaction score and operates on both the CityFibre and Openreach networks nationwide.

Related Guides

Zen Internet Fibre Broadband Deals · CityFibre Fibre Broadband Deals · Cuckoo Broadband Deals · Vodafone Fibre Broadband Deals · Gigabit Broadband Deals

Methodology

This guide is based on publicly available data from Ofcom, provider websites, and independent sources including ISPreview.co.uk, Thinkbroadband, and Point Topic. Pricing, speeds, and availability were verified in April 2026 and are subject to change. CompareFibre is editorially independent — providers do not pay for placement or influence our recommendations.