Cuckoo Broadband Profile

About Cuckoo Broadband

Cuckoo is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, available across most of the UK. The provider holds a 4.2/5 rating on Trustpilot.

Cuckoo Broadband Packages and Pricing

Cuckoo offers the following broadband packages as of March 2026: C-150: 150Mbps download/upload (symmetrical), ~£27-32/month.
C-500: 500Mbps download/upload, ~£37/month (promo £18.50 for 5m then increases).
C-900: 900Mbps download/upload, ~£38-40/month. Half-price for 6 months on 24m contracts (ends 31 Mar 2026). Prices subject to annual £3 rise.Cuckoo.co, Price List, Broadband.co.uk Contracts are typically 12 months and 24 months (promo on 24m). Rolling monthly option mentioned in older info.Broadband Genie, Cuckoo.co, Price List.

Network and Technology

Cuckoo's broadband runs on Full fibre FTTP on CityFibre network (primary). Previously Openreach/BT Wholesale (legacy customers migrated to Home Telecom). Symmetrical speeds.Cuckoo.co/broadband, Price List, Broadband Genie. Coverage: CityFibre network coverage areas (postcode checker on site). Limited to full fibre enabled premises; not nationwide.Cuckoo.co, CityFibre. Router: eero Pro 6E included free with all plans (Wi-Fi 6E, tri-band mesh capable, covers 2000 sq ft).Cuckoo Broadband, Price List.

Customer Service and Satisfaction

Cuckoo has a Trustpilot rating of 4.2/5 (Excellent) based on 6K reviews (as of Oct 2025).Trustpilot. Ofcom data: No specific complaints/satisfaction data found in recent Ofcom reports. Complies with Ofcom complaints code; escalates to Ombudsman Services Communications.Cuckoo Complaints. Support: UK-based, phone 0330 912 9955 (Mon-Fri 8am-8pm, Sat-Sun/BH 9am-5:30pm), email [email protected], app/online account. Voted MSE top for customer service.Help.cuckoo.co, Broadband.co.uk.

Price Rises and Contract Terms

Annual £3 service charge increase on or around 1 April during contract term. Out-of-contract +£3/month.Price List Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Cuckoo broadband any good?

Cuckoo has a 4.2/5 (Excellent) based on 6K reviews (as of Oct 2025).Trustpilot Trustpilot rating. Key strengths include half-price first 6 months (to mar 2026). Check your postcode to see if Cuckoo is available at your address and compare with other providers.

What speeds does Cuckoo offer?

Cuckoo offers broadband speeds ranging from 150 Mbps to 900 Mbps, depending on your chosen package and what is available at your address.

Does Cuckoo have mid-contract price rises?

Annual £3 service charge increase on or around 1 April during contract term. Out-of-contract +£3/month.Price List

Where is Cuckoo available?

CityFibre network coverage areas (postcode checker on site). Limited to full fibre enabled premises; not nationwide.Cuckoo.co, CityFibre Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.