Plusnet Broadband Profile

About Plusnet Broadband

Plusnet is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, available across most of the UK. Plusnet offers a social tariff for eligible households on qualifying benefits, providing affordable broadband access. The provider holds a 1.9/5 rating on Trustpilot.

Plusnet Broadband Packages and Pricing

Plusnet offers the following broadband packages as of March 2026: Fibre: 66Mb down / 17-19Mb up, £22.99/m.
Full Fibre 74: 74Mb down / ~20Mb up, £20.99/m.
Full Fibre 145: 145Mb down / 30Mb up, £22.99/m.
Full Fibre 300: 300Mb down / 50Mb up, £24.99/m.
Full Fibre 500: 500Mb down / 75Mb up, £27.99/m.
Full Fibre 900: 900Mb down / 110Mb up, £29.99/m. All 24m contracts, prices until Mar 2027 then +£4/yr. Contracts are typically 24 months standard..

Network and Technology

Plusnet's broadband runs on FTTC (up to 66Mb) and FTTP/Full Fibre (74-900Mb) via Openreach infrastructure.. Coverage: Nationwide via Openreach (~99% population for FTTC, FTTP where Openreach has deployed; check postcode for availability).. Router: Plusnet Hub Two included (dual-band WiFi, 3GigE LAN ports, suitable for full fibre)..

Customer Service and Satisfaction

Plusnet has a Trustpilot rating of 1.9/5 (12,018 reviews) Trustpilot. Ofcom data: Fewest broadband complaints Q3 2025 (4 per 100k customers vs industry avg 8); 71% customer score in Which? 2026 survey (4th place).. Support: UK-based, 0330 1239 123, 8am-8pm Mon-Sun; online tickets/community support..

Price Rises and Contract Terms

Annual £4/mth increase on 31 March (for contracts from Aug 2025+); e.g. +£4 in Mar 2027, +£4 in Mar 2028. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Plusnet broadband any good?

Plusnet has a 1.9/5 (12,018 reviews) Trustpilot Trustpilot rating. Key strengths include uk-based customer support. Check your postcode to see if Plusnet is available at your address and compare with other providers.

What speeds does Plusnet offer?

Plusnet offers a range of broadband speeds. Check your postcode to see which packages and speeds are available at your address.

Does Plusnet have mid-contract price rises?

Annual £4/mth increase on 31 March (for contracts from Aug 2025+); e.g. +£4 in Mar 2027, +£4 in Mar 2028.

Where is Plusnet available?

Nationwide via Openreach (~99% population for FTTC, FTTP where Openreach has deployed; check postcode for availability). Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.