NOW Broadband Broadband Profile

About NOW Broadband Broadband

NOW Broadband is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network. Coverage is regional — check your postcode for availability. NOW Broadband offers a social tariff for eligible households on qualifying benefits, providing affordable broadband access. The provider holds a 1.3/5 rating on Trustpilot.

NOW Broadband Broadband Packages and Pricing

NOW Broadband offers the following broadband packages as of March 2026: NOW Full Fibre 75: 80Mbps down / 16Mbps up, £24/m (rises £3 Apr 2026).
Full Fibre 100: 100/18Mbps, £26/m.
Full Fibre 300: 300/40Mbps, £31/m (NOWTV, Broadband.co.uk) Contracts are typically 24 months (comparison sites); flexible/rolling options noted historically (Uswitch, NOWTV Help).

Network and Technology

NOW Broadband's broadband runs on Full Fibre (FTTP) powered by Sky on Openreach network (NOWTV, Broadband Genie). Coverage: Available to ~51% of UK homes where Full Fibre enabled; postcode checker on site (NOWTV). Router: Free Sky Broadband Hub (dual-band WiFi, 2x 1GB LAN ports) included (Uswitch, Broadband.co.uk).

Customer Service and Satisfaction

NOW Broadband has a Trustpilot rating of 1.3/5 (Bad) based on 313 reviews (Trustpilot). Ofcom data: Often highest complained broadband/landline provider (e.g., top Q4 2024, high 2025 Qs at >10/100k vs industry avg 9-10); issues with service, handling (Tech Digest, Broadband TV News). Support: Sky award-winning advisors; phone 0330 332 3050 (8am-8pm daily), live chat, app; complaints via form (NOWTV, BestBroadbandDeals).

Price Rises and Contract Terms

£3/month rise from 1 Apr 2026 (mid-contract), may change again in term; 30-day exit window possible (NOWTV, Uswitch) Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is NOW Broadband broadband any good?

NOW Broadband has a 1.3/5 (Bad) based on 313 reviews (Trustpilot) Trustpilot rating. Key strengths include low prices. Check your postcode to see if NOW Broadband is available at your address and compare with other providers.

What speeds does NOW Broadband offer?

NOW Broadband offers broadband speeds ranging from 16 Mbps to 80 Mbps, depending on your chosen package and what is available at your address.

Does NOW Broadband have mid-contract price rises?

£3/month rise from 1 Apr 2026 (mid-contract), may change again in term; 30-day exit window possible (NOWTV, Uswitch)

Where is NOW Broadband available?

Available to ~51% of UK homes where Full Fibre enabled; postcode checker on site (NOWTV) Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.