Fibrus Broadband Profile

About Fibrus Broadband

Fibrus is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, focused on connecting rural communities. Fibrus stands out with no mid-contract price rises, meaning the price you sign up at is the price you pay for the full contract term. The provider holds a 4.3/5 rating on Trustpilot.

Fibrus Broadband Packages and Pricing

Fibrus offers the following broadband packages as of March 2026: Full Fibre 150 (150Mbps down avg 159/106, up 34Mbps): £29.99-£44.99/mo (promo to Mar 2026). Full Fibre 300** (300Mbps): £44.99/mo. Full Fibre 500 (500Mbps down avg 518, up 104Mbps) w/ Total Home WiFi (2 eero 6+): £34.99-£49.99/mo. Full Fibre 1000 (1Gbps down avg 982, up 310Mbps) w/ Total Home WiFi (2 eero Pro 6E): £39.99-£54.99/mo. Full Fibre 2000** (2Gbps): £129.99/mo. Full Fibre Essential social tariff: £14.99/mo (12mo). Prices max in-contract.
**select areas. 12/18/24 mo contracts. Out-of-contract higher. Contracts are typically 12 months (Essential & select), 18 months (standard min for promos), 24 months..

Network and Technology

Fibrus's broadband runs on Primarily own Full Fibre (FTTP) network in Northern Ireland & Cumbria/North England; also Openreach off-net in some areas.. Coverage: Northern Ireland (all counties, >140k homes connected, expanding rural via Project Gigabit), Cumbria/North England (e.g. Penrith); postcode checker at fibrus.com/availability. ~250k-339k premises passed.. Router: Amazon eero 6+ (1 on 150, 2 on 500); eero Pro 6E (2 on 1000/2000). Mesh WiFi 6, Total Home Guarantee on 500+..

Customer Service and Satisfaction

Fibrus has a Trustpilot rating of 4.3/5 Excellent (13,923 reviews) Trustpilot. Ofcom data: Low complaints (3 per 100k subscribers, below average); 86% satisfaction (above average); not always in automatic compensation schemes. Compliant with Ofcom codes.. Support: 100% UK-based. Phone: NI 028 9099 3230, GB 0800 099 1111. Live chat on site. Hours: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (customer service). Quick response, replies to 99% negative reviews within 48h..

Price Rises and Contract Terms

No mid-contract price rises guaranteed. Prices fixed during contract term; rise to out-of-contract rate post-term. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Fibrus broadband any good?

Fibrus has a 4.3/5 Excellent (13,923 reviews) Trustpilot Trustpilot rating. Key strengths include no mid-contract price rises. Check your postcode to see if Fibrus is available at your address and compare with other providers.

What speeds does Fibrus offer?

Fibrus offers broadband speeds ranging from 34 Mbps to 500 Mbps, depending on your chosen package and what is available at your address.

Does Fibrus have mid-contract price rises?

No. Fibrus guarantees no mid-contract price rises. The price you sign up at stays the same for the full contract term. This sets Fibrus apart from most major UK providers.

Where is Fibrus available?

Northern Ireland (all counties, >140k homes connected, expanding rural via Project Gigabit), Cumbria/North England (e.g. Penrith); postcode checker at fibrus.com/availability. ~250k-339k premises passed. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.