KCOM Broadband Profile

About KCOM Broadband

KCOM is a UK broadband provider offering full fibre (FTTP) broadband on its own independent network. Coverage is regional — check your postcode for availability. KCOM offers symmetrical speeds, meaning upload and download speeds are equal — a significant advantage for video conferencing, cloud backups and content creation. The provider holds a 1.4/5 rating on Trustpilot.

KCOM Broadband Packages and Pricing

KCOM offers the following broadband packages as of March 2026: Power Fibre 100: 100Mbps down / 100Mbps up, £24.99/mo for 24mo (promo Mar-May 2026, HU1-HU17).
Power Fibre 500: 500/500Mbps, £28.99/mo.
Power Fibre 900: 900/500Mbps, £32.99/mo. All unlimited, static IP, free install. Flex packages on 30-day rolling (social tariff, details limited). Contracts are typically 24 months standard; 30-day rolling for Flex..

Network and Technology

KCOM's broadband runs on Full fibre FTTP on KCOM's own network (Hull area independent altnet, some FTTC legacy).. Coverage: Primarily Hull (HU1-HU17), East Yorkshire, North Lincolnshire (~305k premises). Check availability via postcode checker.. Router: Amazon eero 6+ WiFi 6 router(s): 1 for 100/500, 2 for 900..

Customer Service and Satisfaction

KCOM has a Trustpilot rating of 1.4/5 (Bad) based on 69 reviews Trustpilot.. Ofcom data: No specific Q1 2026 data found; not highlighted in top complainants in Q3 2025 reports. KCOM has SMP in Hull area per Ofcom reviews.. Support: UK-based (01482 Hull): Sales/Support 01482 602555 (M-F 8am-8pm, Sat 8am-6pm, Sun 10am-4pm); Tech 01482 606101 (similar + Sun to 6pm); 24/7 bill pay/faults. Live chat M-F 9am-7pm, W/E 10am-5pm. In-person Hull shop..

Price Rises and Contract Terms

Annual increases £1-£3/mo on standard packages from 1 March 2026 (pro-rated), even mid-contract; call bolt-ons +£2.50. Flex excluded. Increases announced yearly KCOM Pricing. Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is KCOM broadband any good?

KCOM has a 1.4/5 (Bad) based on 69 reviews Trustpilot. Trustpilot rating. Key strengths include local caches for faster streaming/gaming (netflix etc.). Check your postcode to see if KCOM is available at your address and compare with other providers.

What speeds does KCOM offer?

KCOM offers broadband speeds ranging from 100 Mbps to 500 Mbps, depending on your chosen package and what is available at your address.

Does KCOM have mid-contract price rises?

Annual increases £1-£3/mo on standard packages from 1 March 2026 (pro-rated), even mid-contract; call bolt-ons +£2.50. Flex excluded. Increases announced yearly KCOM Pricing.

Where is KCOM available?

Primarily Hull (HU1-HU17), East Yorkshire, North Lincolnshire (~305k premises). Check availability via postcode checker. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.