Hey!Broadband Broadband Profile

About Hey!Broadband Broadband

Hey!Broadband is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, primarily serving London. Hey!Broadband stands out with no mid-contract price rises, meaning the price you sign up at is the price you pay for the full contract term. The provider holds a 3.9/5 rating on Trustpilot.

Hey!Broadband Broadband Packages and Pricing

Hey!Broadband offers the following broadband packages as of March 2026: Superfast 150: 150Mbps down/150Mbps up, £23/mo.
Megafast 400: 400Mbps/400Mbps, £26-33/mo.
Gigafast 900: 900Mbps/900Mbps, £28-43/mo (all 24mo, sym speeds, unlimited).
Everyday Fibre social tariff: 100Mbps, £16/mo (12mo).
Bundles e.g. Gigafast 900 + WiFi + Norton: £35-39/mo w/ rises. Contracts are typically 24 months (std); 12 months (social tariff); 30-day rolling option mentioned.

Network and Technology

Hey!Broadband's broadband runs on FTTP (Full Fibre) on F&W Networks infrastructure (altnet, not Openreach). Coverage: South East England: Greater London, Buckinghamshire (Amersham, Aylesbury, Beaconsfield), Oxfordshire (Banbury), West Sussex (Billingshurst, Burgess Hill), Surrey, Hertfordshire, Hampshire; ~410k premises passed, check postcode Hey!Broadband coverage. Router: Free router incl. (worth £150+; model not specified, supports up to 900Mbps wired); optional mesh WiFi add-ons.

Customer Service and Satisfaction

Hey!Broadband has a Trustpilot rating of 3.9/5 (4K-5K reviews) Trustpilot. Ofcom data: Small provider (<1.5% market share), not in main Ofcom reports; low complaints (4 per 100k per one source); above avg satisfaction (83% per CompareFibre). Support: Phone: 0330 822 2878, 0204 571 3851 (Mon-Fri 8am-8pm, Sat-Sun 8am-6pm per help page?); email [email protected] (24h resp); praised in reviews but some note SA call centers.

Price Rises and Contract Terms

No increases during 24mo contract on standalone plans; bundles rise £2/yr (e.g. Apr 2026, 2027); post-Jun 2025 contracts have £2/mo annual rise per Uswitch (but site claims no hikes on std) Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Hey!Broadband broadband any good?

Hey!Broadband has a 3.9/5 (4K-5K reviews) Trustpilot Trustpilot rating. Key strengths include symmetrical speeds. Check your postcode to see if Hey!Broadband is available at your address and compare with other providers.

What speeds does Hey!Broadband offer?

Hey!Broadband offers broadband speeds ranging from 100 Mbps to 900 Mbps, depending on your chosen package and what is available at your address.

Does Hey!Broadband have mid-contract price rises?

No. Hey!Broadband guarantees no mid-contract price rises. The price you sign up at stays the same for the full contract term. This sets Hey!Broadband apart from most major UK providers.

Where is Hey!Broadband available?

South East England: Greater London, Buckinghamshire (Amersham, Aylesbury, Beaconsfield), Oxfordshire (Banbury), West Sussex (Billingshurst, Burgess Hill), Surrey, Hertfordshire, Hampshire; ~410k premises passed, check postcode Hey!Broadband coverage Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.