ITS Broadband Profile

About ITS Broadband

ITS is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network, primarily serving London. The provider holds a 3.9/5 rating on Trustpilot.

ITS Broadband Packages and Pricing

ITS offers the following broadband packages as of March 2026: FibreOne: 80Mbps-1Gbps down (upload unspecified).
FibreLight: 100Mbps-5Gbps symmetrical (e.g. older: 200Mbps/£99, 1Gbps/£245).
FibreBright: up to 10Gbps symmetrical. Prices postcode-dependent, not publicly listed on site (wholesale/business-oriented). Contracts are typically FibreOne/Light: 2yr fixed; FibreBright: 12/36/60 months (business SLA-based).

Network and Technology

ITS's broadband runs on Full fibre FTTP, XGS-PON (own Faster Britain network, some partnerships/PIA; not Openreach).. Coverage: 50% English businesses (70% London, all 32 boroughs); ~0.5M premises. Cities: Basildon, Birmingham, Blackburn, Blackpool, Brentwood, Brighton, Bristol, Brixton, Bromley, Burnley, etc. (full list on networks page); expanding to Glasgow, Newcastle, Swansea, Crawley, rural Wales.. Router: Not specified.

Customer Service and Satisfaction

ITS has a Trustpilot rating of 3.9/5 (87 reviews) Trustpilot. Ofcom data: Not listed in recent Ofcom complaints/satisfaction reports (e.g. Q3 2025: top are EE, TalkTalk, Vodafone).. Support: 08:00-18:00 Mon-Fri; 0333 996 2100 (opt 2 then 1 business/2 residential); [email protected]; 24/6hr SLAs depending on package; Ombudsman Services Communications..

Price Rises and Contract Terms

Not specified Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is ITS broadband any good?

ITS has a 3.9/5 (87 reviews) Trustpilot Trustpilot rating. Key strengths include largest uk dedicated business full-fibre network. Check your postcode to see if ITS is available at your address and compare with other providers.

What speeds does ITS offer?

ITS offers broadband speeds ranging from 80 Mbps to 200 Mbps, depending on your chosen package and what is available at your address.

Does ITS have mid-contract price rises?

Not specified

Where is ITS available?

50% English businesses (70% London, all 32 boroughs); ~0.5M premises. Cities: Basildon, Birmingham, Blackburn, Blackpool, Brentwood, Brighton, Bristol, Brixton, Bromley, Burnley, etc. (full list on networks page); expanding to Glasgow, Newcastle,... Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.