LilaConnect Broadband Profile

About LilaConnect Broadband

LilaConnect is a UK broadband provider offering full fibre (FTTP) broadband on its own independent network, primarily serving London. LilaConnect offers symmetrical speeds, meaning upload and download speeds are equal — a significant advantage for video conferencing, cloud backups and content creation. The provider holds a 4.4/5 rating on Trustpilot.

LilaConnect Broadband Packages and Pricing

LilaConnect offers the following broadband packages as of March 2026: Lila 150: 150Mbps down/150Mbps up, £price not specified (promo £50 Amazon voucher).
Lila 250: 250/250Mbps.
Lila 500: 500/500Mbps, £31/mo (comparison site).
Lila 100: 100Mbps, £24/mo (comparison).
Lila Gigabit: 1000/1000Mbps, £24.98/mo first 12m then £34.98, 24m contract.
Lila Gaming: 1000/1000Mbps + public IP.
Lila 900: 900Mbps, £38/mo.
Lila 2.5Gb: 2500/2500Mbps. All symmetrical full fibre. Prices/deals as of March 2026 promos. Contracts are typically 24 months standard for packages and promos. Minimum term with early termination fees..

Network and Technology

LilaConnect's broadband runs on Full Fibre (FTTP), own network or partners like Freedom Fibre (engineers wear their gear). Symmetrical speeds.. Coverage: Primarily Stoke-on-Trent and Newcastle-under-Lyme areas, underserved UK communities. Limited coverage. Check postcode for availability. Exclusions for some promos: London, Bristol, Wivenhoe, Colchester.. Router: Lila Hub included (comparison site); Zyxel or Genexis models (FAQ). Recommend using provided for full support..

Customer Service and Satisfaction

LilaConnect has a Trustpilot rating of 4.4/5 based on ~2,000 reviews. Ofcom data: 82% overall satisfaction (above average), 4 complaints per 100k (below average), 2m 10s call wait time (average). Ofcom certified.. Support: UK-based local advisors. Support: Mon-Fri 9am-6pm, Sat & holidays 9am-1pm, Sun closed. Sales: Mon-Thu 9am-6pm, Fri 9am-5pm, weekends closed. Tel: 0800 955 6670 or 0333 444 3334, email [email protected], online tickets/MyAccount. Replies to 100% negative Trustpilot reviews within 24h..

Price Rises and Contract Terms

No mid-contract price rises mentioned; one package has price increase after first 12 months from £24.98 to £34.98 on 24m contract. Facebook ads claim "No mid-contract price rises". Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is LilaConnect broadband any good?

LilaConnect has a 4.4/5 based on ~2,000 reviews Trustpilot rating. Key strengths include symmetrical speeds (upload 50x national avg per ofcom). Check your postcode to see if LilaConnect is available at your address and compare with other providers.

What speeds does LilaConnect offer?

LilaConnect offers broadband speeds ranging from 100 Mbps to 2500 Mbps, depending on your chosen package and what is available at your address.

Does LilaConnect have mid-contract price rises?

No mid-contract price rises mentioned; one package has price increase after first 12 months from £24.98 to £34.98 on 24m contract. Facebook ads claim "No mid-contract price rises".

Where is LilaConnect available?

Primarily Stoke-on-Trent and Newcastle-under-Lyme areas, underserved UK communities. Limited coverage. Check postcode for availability. Exclusions for some promos: London, Bristol, Wivenhoe, Colchester. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.