Plusnet Fibre Broadband Overview 2026

Plusnet is a BT-owned broadband brand known for competitive pricing, Yorkshire-based customer support, and consistently high Ofcom satisfaction scores. In 2024–2025, Plusnet scored 89–91% overall customer satisfaction — among the highest in the UK market — with just 4 complaints per 100,000 customers in Q3 2025, the lowest complaint rate of any major provider. Full Fibre packages start from £21.99/month for 74Mbps on 24-month contracts.

Plusnet Broadband Packages and Prices

Plusnet offers both FTTC (part-fibre) and FTTP (full fibre) packages over the Openreach network. As of April 2026, its FTTC Fibre package averages 66Mbps at £22.99/month. Full Fibre options include: Full Fibre 74 (£21.99/month), Full Fibre 145 (£22.99/month, includes a £100 reward card), Full Fibre 300 (£24.99/month, £100 reward card), Full Fibre 500 (£27.99/month, £100 reward card), and Full Fibre 900 (£29.99/month, £50–140 reward card). All are on 24-month contracts and prices are set to rise in March 2027 and 2028 (e.g. Full Fibre 145 rises from £22.99 to £26.99 in 2027). Upload speeds reach 110Mbps on the Full Fibre 900 plan. These prices are among the most affordable Full Fibre 900 offerings from any major UK ISP.

Plusnet's BT Ownership and UK Support

Plusnet was founded in Sheffield and acquired by BT Group in 2007. It operates as a distinct value brand under the BT umbrella, sharing the same Openreach network as BT and EE but at lower price points. Customer support is handled in Yorkshire — a longstanding brand differentiator. Plusnet covers approximately 98% of UK premises for FTTC and around 75% for FTTP, in line with the Openreach full fibre rollout which passed 78% of UK premises nationally by 2025 (Ofcom data). The Plusnet Hub Two router is included with all packages. Safeguard parental controls are free and built into the router. Plusnet doesn't offer TV bundles, positioning itself as a broadband-first provider.

Ofcom Satisfaction and Complaint Data

Plusnet's 89–91% customer satisfaction score in Ofcom's 2024–2025 surveys places it consistently among the top-performing major UK ISPs. Its Q3 2025 complaint rate of just 4 per 100,000 customers is the lowest of any major provider in the country. For comparison, TalkTalk scored just 77% satisfaction — the lowest of the major providers — and Vodafone recorded 10 complaints per 100,000 in the same period. Plusnet's high satisfaction is notable given it offers some of the most competitive prices in the market — demonstrating that low price and high quality are not mutually exclusive.

Is Plusnet the Right Choice?

Plusnet is an excellent choice for budget-conscious households who don't need a TV bundle and value low prices and high customer satisfaction. The reward cards on Full Fibre plans offset the upfront cost considerably — a £100 reward card on a Full Fibre 300 package is equivalent to roughly four months of discounted service. Plusnet's planned annual price increases (£3–4/month per year from March 2027) are worth factoring in when comparing total cost of ownership over a 24-month contract. On balance, Plusnet offers the best combination of price, performance, and customer service of any major UK broadband provider operating on the Openreach network as of April 2026.

Compare Broadband Deals at Your Address

Plusnet's full fibre is available across most UK postcodes via Openreach. Use CompareFibre to compare Plusnet's current deals alongside BT, Sky, TalkTalk, Vodafone, and local altnets at your specific address — to ensure you're getting the best deal available where you live.

Frequently Asked Questions

Who owns Plusnet?

Plusnet is owned by BT Group and was acquired from its Sheffield founders in 2007. It operates as an independent value brand under BT, sharing Openreach infrastructure but with its own pricing, branding, and UK-based customer support teams.

Does Plusnet have annual price rises?

Yes. Plusnet prices are set to increase in March 2027 and March 2028 by approximately £3–4/month on most packages. These are fixed, disclosed increases in line with Ofcom's post-January 2025 rules. The increases are smaller than the April 2026 increases applied by BT and EE.

What reward cards does Plusnet offer?

Plusnet offers reward cards ranging from £50 to £140 on its Full Fibre packages. Full Fibre 145, 300, and 500 carry £100 reward cards; Full Fibre 900 offers £50–140 depending on the promotion. Reward cards are prepaid Mastercard-style cards usable in most UK shops.

Related Guides

Plusnet Broadband Deals · Plusnet Fibre Broadband Deals · BT Broadband Deals · Cheap Broadband Deals · Broadband-Only Deals

Methodology

This guide is based on publicly available data from Ofcom, provider websites, and independent sources including ISPreview.co.uk, Thinkbroadband, and Point Topic. Pricing, speeds, and availability were verified in April 2026 and are subject to change. CompareFibre is editorially independent — providers do not pay for placement or influence our recommendations.