Plusnet Broadband Review 2026

Plusnet is BT Group's budget broadband brand, based in Sheffield, offering Full Fibre packages from £21.99/month on 24-month contracts. Ofcom's 2025 data places Plusnet among the top performers for customer satisfaction at 89–91%, with a complaint rate of just 4 per 100,000 — the lowest of any major UK ISP. It uses the Openreach Full Fibre network and offers speeds from 66Mbps FTTC to 900Mbps FTTP.

Packages and Pricing

Plusnet's April 2026 pricing starts at £21.99/month for Full Fibre 74 (average 74Mbps download), rising through Full Fibre 145 at £22.99/month, Full Fibre 300 at £24.99/month, Full Fibre 500 at £27.99/month, and Full Fibre 900 at £29.99/month. Prices are guaranteed for the first year, then step up — for example, Full Fibre 74 rises to £25.99/month from March 2027 and £29.99/month from 2028. Legacy Fibre (FTTC at 66Mbps average) remains available at £22.99/month. Reward cards of £50–£140 are available on selected Full Fibre packages. All plans are unlimited and include the Plusnet Hub Two router. Compared with TalkTalk and Vodafone, Plusnet's entry-level Full Fibre pricing is among the most competitive from a major ISP. A £3–£4 per month increase for new and mid-contract customers was applied in April 2026.

Performance: Speeds, Reliability, and Latency

Plusnet runs on the Openreach Full Fibre network, so its physical speed and reliability match that of BT and EE on the same infrastructure. Full Fibre 74 customers typically achieve 70–85Mbps download at peak times; Full Fibre 900 customers see 850–950Mbps wired. Latency on FTTP is typically 7–18ms to a UK server — well suited to gaming and video calling. Upload speeds range from approximately 9.5Mbps on legacy Fibre (FTTC) up to 110Mbps on Full Fibre 900. Plusnet advertises a minimum guaranteed speed at the time of sign-up: if your connection falls below this, you are entitled to exit your contract early without penalty. The Plusnet Hub Two supports Wi-Fi 5 and handles typical multi-device households adequately, though it is a step behind Wi-Fi 6 routers offered by some rivals. Ofcom's 2025 Connected Nations report shows Openreach's FTTP fault rate at 16 per 1,000 lines — broadly consistent with Plusnet customers' experience.

Customer Service and Satisfaction

Plusnet's customer service record is the strongest of any major UK ISP. Ofcom's 2025 Service Quality Report shows Plusnet achieving 89–91% overall satisfaction — well above the 84% industry average. Its complaint rate of just 4 per 100,000 customers in Q3 2025 is the lowest of any large provider tracked by Ofcom, compared with 14 per 100,000 for parent company BT. Plusnet's Sheffield-based support team operates during extended hours, and customers consistently rate telephone and live-chat responsiveness highly in independent surveys. One frequent criticism is that the Plusnet Hub Two is less capable than routers provided by rivals such as EE and Sky. Plusnet also lacks TV or mobile bundle options, which limits its appeal for those wanting a single-provider household. That said, for straightforward broadband-only service, Plusnet is consistently rated among the top choices for reliability and support quality.

Verdict: Who Is Plusnet Broadband Best For?

Plusnet is the standout choice for value-conscious customers who prioritise customer service above all else. At £21.99–£29.99/month for Full Fibre with the UK's lowest major-ISP complaint rate, it offers a compelling combination of affordability and reliability. It suits broadband-only households — renters, young professionals, and families without a Sky TV subscription — who want a proven provider without the premium pricing of BT or EE. The annual price step-ups are worth factoring into the total two-year cost, but even after the increases, Plusnet's Full Fibre 74 and 145 tiers remain competitive. If you need a TV bundle or a more powerful router out of the box, look elsewhere. For no-fuss, affordable Full Fibre broadband with excellent support, Plusnet is one of the best options from a major UK ISP.

Compare Broadband Deals at Your Address

Plusnet is available across most of the UK via Openreach, but local altnets may offer better value or faster speeds at your specific address. Use CompareFibre to compare Plusnet against every provider available at your postcode — including smaller providers not featured on larger comparison sites.

Frequently Asked Questions

Does Plusnet offer a price guarantee?

Plusnet's Full Fibre prices are fixed for the first 12 months, then increase in two steps over the 24-month contract. For example, Full Fibre 74 at £21.99/month steps to £25.99/month from March 2027 and £29.99/month from March 2028. These increases are disclosed upfront at the point of sale.

Is Plusnet owned by BT?

Yes. BT Group acquired Plusnet in 2007. Plusnet continues to operate as a separate brand from Sheffield, with its own support team and pricing structure. It uses the same Openreach network as BT and EE, but tends to offer lower prices and has consistently outperformed BT in customer satisfaction surveys.

What router does Plusnet include?

Plusnet includes the Plusnet Hub Two with all packages. It supports Wi-Fi 5 (802.11ac) and works well for most households. It does not have Wi-Fi 6 capability, which is offered by some rivals at a similar price. If you have a large home or many devices, Plusnet's Safeguard parental controls are free and can be managed online.

Related Guides

BT Broadband Review 2026 · TalkTalk Broadband Review 2026 · Best Cheap Broadband Deals 2026 · Broadband-Only Deals 2026 · Plusnet Full Fibre Deals

Methodology

This guide is based on publicly available data from Ofcom, provider websites, and independent sources including ISPreview.co.uk, Thinkbroadband, and Point Topic. Pricing, speeds, and availability were verified in April 2026 and are subject to change. CompareFibre is editorially independent — providers do not pay for placement or influence our recommendations.