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Trooli Broadband Profile

Full fibre provider connecting communities across the South East.

4.3/5
Above Average
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The Verdict

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Pros

  • check_circleSouth East specialist
  • check_circleFull fibre FTTP
  • check_circleGood customer ratings
  • check_circleNo price rises
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Cons

  • cancelLimited to South East
  • cancelNewer provider
  • cancelNo bundles

Service & Support

Data via Ofcom
sentiment_satisfied

85%

Overall Satisfaction

arrow_upward Above Average

report

3

Complaints per 100k

arrow_downward Below Average

timer

1m 50s

Call Wait Time

remove Below Average

About Trooli Broadband

Trooli is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network. Coverage is regional — check your postcode for availability. Trooli stands out with no mid-contract price rises, meaning the price you sign up at is the price you pay for the full contract term. The provider holds a 4.3/5 rating on Trustpilot.

Trooli Broadband Packages and Pricing

Trooli offers the following broadband packages as of March 2026: Essential: 150Mbps down/50Mbps up, £19.99/mo.
Extra: 500Mbps down/200Mbps up, £24.99/mo.
Superior: 900Mbps down/300Mbps up, £29.99/mo.
Pro: 2000Mbps down/? up, £39.99/mo. All unlimited data, prices ex VAT? Trooli.com, MoneySuperMarket, Uswitch Contracts are typically 24 months MoneySuperMarket, Trooli price guide snippet.

Network and Technology

Trooli's broadband runs on Full fibre FTTP on own independent network (not Openreach or CityFibre) Trooli.com, Uswitch. Coverage: Parts of Berkshire, Buckinghamshire, Cambridgeshire, Dorset, East Sussex, Hampshire, Kent, Norfolk, Suffolk, West Sussex, Wiltshire; Scotland (North/South Lanarkshire, Fife). ~500k premises, towns/villages listed on coverage page Trooli coverage, ISPreview. Router: Free Wi-Fi 6 router included (model: EX5601/EX5600-T Series or similar TP-Link) Trooli.com, IDNet.

Customer Service and Satisfaction

Trooli has a Trustpilot rating of 4.3/5 (Excellent) based on ~5,000 reviews Trustpilot. Ofcom data: No specific Ofcom data found for Trooli (small provider, not in major ISP rankings). General fixed broadband satisfaction ~84% ISPreview Ofcom. Support: UK-based team; phone 0333 344 6601; Tech support 08:00-20:00 7 days; Sales/Accounts M-F 09:00-17:00; emails: [email protected] etc. Responsive per reviews Trooli contact.

Price Rises and Contract Terms

Guarantee: no price increases during contract term Trooli.com, Uswitch Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Trooli broadband any good?

Trooli has a 4.3/5 (Excellent) based on ~5,000 reviews Trustpilot Trustpilot rating. Key strengths include no mid-contract price rises. Check your postcode to see if Trooli is available at your address and compare with other providers.

What speeds does Trooli offer?

Trooli offers broadband speeds ranging from 50 Mbps to 2000 Mbps, depending on your chosen package and what is available at your address.

Does Trooli have mid-contract price rises?

No. Trooli guarantees no mid-contract price rises. The price you sign up at stays the same for the full contract term. This sets Trooli apart from most major UK providers.

Where is Trooli available?

Parts of Berkshire, Buckinghamshire, Cambridgeshire, Dorset, East Sussex, Hampshire, Kent, Norfolk, Suffolk, West Sussex, Wiltshire; Scotland (North/South Lanarkshire, Fife). ~500k premises, towns/villages listed on coverage page Trooli coverage,... Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.

Why Switch to Trooli?

  • location_city

    South East

    Built for Kent, Sussex and Surrey.

  • cable

    Full Fibre

    FTTP to your property.

  • price_check

    Fixed Price

    No mid-contract rises.

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