Box Broadband Broadband Profile

About Box Broadband Broadband

Box Broadband is a UK broadband provider offering full fibre (FTTP) broadband on its own independent network, focused on connecting rural communities. Box Broadband offers symmetrical speeds, meaning upload and download speeds are equal — a significant advantage for video conferencing, cloud backups and content creation. The provider holds a 4.4/5 rating on Trustpilot.

Box Broadband Broadband Packages and Pricing

Box Broadband offers the following broadband packages as of March 2026: Box 150: 125Mbps down/100Mbps up, £20-27/mo (24/12-mo promo).
Box 500: 450/450Mbps, £22-29/mo.
Box 1000: 850/850Mbps, £25-32/mo (promo prices, setup £15.
exact March 2026 may vary) Contracts are typically 12 or 24 months.

Network and Technology

Box Broadband's broadband runs on FTTP full fibre, own network (now Community Fibre). Coverage: Surrey and West Sussex (rural expansion via govt initiatives). Router: Free wireless router included (model unspecified).

Customer Service and Satisfaction

Box Broadband has a Trustpilot rating of 4.4/5 Excellent (634 reviews) Trustpilot. Ofcom data: No specific data found (small provider, not listed in major Ofcom reports). Support: UK-based; phone 01483 904123 (Mon-Fri 8am-9pm, Sat-Sun/BH 9am-7pm, 365 days); email/online form Box Support.

Price Rises and Contract Terms

Annual from April: CPI (Jan) +2.9%; fixed increases on promo to standard rates; standard Ofcom-compliant policy Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Box Broadband broadband any good?

Box Broadband has a 4.4/5 Excellent (634 reviews) Trustpilot Trustpilot rating. Key strengths include unlimited data. Check your postcode to see if Box Broadband is available at your address and compare with other providers.

What speeds does Box Broadband offer?

Box Broadband offers broadband speeds ranging from 100 Mbps to 850 Mbps, depending on your chosen package and what is available at your address.

Does Box Broadband have mid-contract price rises?

Annual from April: CPI (Jan) +2.9%; fixed increases on promo to standard rates; standard Ofcom-compliant policy

Where is Box Broadband available?

Surrey and West Sussex (rural expansion via govt initiatives) Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.