Pine Media Broadband Profile

About Pine Media Broadband

Pine Media is a UK broadband provider offering full fibre (FTTP) broadband on the Openreach network. Coverage is regional — check your postcode for availability. Pine Media stands out with no mid-contract price rises, meaning the price you sign up at is the price you pay for the full contract term. The provider holds a 4.5/5 rating on Trustpilot.

Pine Media Broadband Packages and Pricing

Pine Media offers the following broadband packages as of March 2026: GIG series (own network, symmetrical): 100Mbps down/up £19.99-£22.99/mo, 160Mbps £25-£28/mo, 550Mbps £34-£37/mo, 900-1000Mbps £45-£48/mo. GLO series (Openreach FTTP): 40Mbps/10Mbps up £23.99-£24.99/mo, 160/30 £26.99-£31/mo, 550/75 £39-£40/mo, 900/115 £47-£54/mo. Official site: from £22/mo symmetrical 100Mbps to 2Gbps. Unlimited data.
some upfront fees £10-£30. Contracts are typically 12 or 24 months (per comparisons); testimonials mention 2-3 years..

Network and Technology

Pine Media's broadband runs on Own full fibre (FTTP, XGS-PON) in Sheffield/South Yorkshire; GLO uses Openreach FTTP.. Coverage: Sheffield and South Yorkshire (36,700+ premises, expanding 2026); selected areas only.. Router: eero 6+ mesh router (Superpod) included on packages >40Mbps; optional extra pods £12/mo with coverage guarantee..

Customer Service and Satisfaction

Pine Media has a Trustpilot rating of 4.5/5 (362 reviews) Trustpilot. Ofcom data: No specific complaints/satisfaction data found in public Ofcom reports (small/local provider); refers disputes to Ofcom or CISAS Ombudsman.. Support: Local Sheffield-based support (0114 299 1699, [email protected]); real people, quick response (<60s avg), UK contact centre; replies to 66% negative Trustpilot reviews..

Price Rises and Contract Terms

None during contract: "The price you see is the price you pay for the life of your contract - no annual increases, no inflation-linked hikes." Ofcom banned opaque CPI+X percentage-based price rises from January 2025 — all UK providers must now state a clear fixed pound amount for any mid-contract increase. All broadband contracts come with a 14-day cooling-off period, and switching is handled through One Touch Switch — your new provider manages the process with no need to contact your current one.

Frequently Asked Questions

Is Pine Media broadband any good?

Pine Media has a 4.5/5 (362 reviews) Trustpilot Trustpilot rating. Key strengths include no mid-contract price rises. Check your postcode to see if Pine Media is available at your address and compare with other providers.

What speeds does Pine Media offer?

Pine Media offers broadband speeds ranging from 10 Mbps to 1000 Mbps, depending on your chosen package and what is available at your address.

Does Pine Media have mid-contract price rises?

No. Pine Media guarantees no mid-contract price rises. The price you sign up at stays the same for the full contract term. This sets Pine Media apart from most major UK providers.

Where is Pine Media available?

Sheffield and South Yorkshire (36,700+ premises, expanding 2026); selected areas only. Enter your postcode on CompareFibre to check availability and compare deals from all providers at your address.